This is an archival record. The page describes a business as it
previously presented itself online. This domain no longer hosts the service, no
consultations can be booked here, and nothing on this page is an offer of any
health service. If you need mental health support in Australia, contact your GP,
or Lifeline on 13 11 14.
Overview
Cyber Clinic was an Australian digital health company that operated an online mental health service. The platform connected people seeking support with registered mental health practitioners — psychologists, psychiatrists, mental health nurses, mental health social workers and counsellors — and delivered consultations by video rather than in person.
Its stated point of difference was matching on need and expertise instead of geography. A short intake questionnaire fed an automated matching step that proposed practitioners the company judged a close fit, with the aim of producing a match in under ten minutes. The service was delivered through consumer apps on iOS and Android alongside the website.
Business model
Marketplace
Practitioners set their own consultation fees. The platform retained a 20% commission on completed consultations and passed the balance to the practitioner, settled monthly.
Client payment
Clients paid the consultation fee in advance to secure a booking, rather than paying the practitioner directly.
Rebates
Consultations were positioned as eligible for Medicare rebates under Australia's Better Access arrangements for video consultations.
Practitioner supply
Recruited practitioners already holding Australian qualifications and registration, pitching the removal of rooms, reception, travel and terminal costs.
Products
- Consumer appiOS and Android apps for intake, matching, booking and video consultations.
- Practitioner platformBrowser-based console for practitioners to manage availability, consultations and settlement.
- Advice libraryA published library of general wellbeing articles covering anxiety, low mood, workplace stress and family topics.
Timeline
- 2017First archived record of the domain (April).
- 2018Public website live; earliest full capture February 2018.
- 2020Australian media coverage, including startup and national press segments.
- 2021Site restructured around an app-first funnel with a practitioner-facing signup and an editorial advice library.
- 2022Peak of archived activity across the advice and help-centre sections.
- 2023Integration announced with a clinical software vendor covering mental health referrals.
- 2024Last substantial site captures.
- 2025Domain no longer serving the service.